Hackers steal customers' finance and personal data from British Airways

Hackers steal customers' finance and personal data from British Airways

The British Airways website and mobile application have suffered a breach of customers' personal and financial data from around 380,000 card payments, the carrier's parent International Airlines Group said on Thursday.

It, however, noted that customers' passport and travel details were not among the information compromised by the hackers.

"The breach has been resolved and our website is working normally". It had notified police and relevant authorities. Alex Cruz, BA's chairman has apologized for the disruption and said the company was "deeply sorry".

"We take the protection of your personal information very seriously".

The airline enjoins its customers who made bookings on ba.com or on the airline's app to immediately consult their credit card providers or banks for cancellation.

Cruz apologized for the exposure of data from some 380,000 transactions that took place over a roughly two-week period from August 21 to September 5.

Customers' banking information was compromised, but no travel information. "I blocked my card straight away, went to the bank and they said it's ridiculous that BA have allowed this to happen".

Speaking on BBC Radio 4's Today program, Cruz vowed to refund any customers, stating: "We did it (contacted customers) as soon as we could".

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British Airways disclosed on September 7 that it was the victim of a data breach that exposed details on 380,000 customers.

A British Airways Gold member based in Milan said there had been fraudulent activity on his American Express credit card, which he used to book a British Airways flight two weeks ago.

"Every customer affected will be fully reimbursed and we will pay for a credit checking service", the airline said.

Luke Brown, VP EMEA at WinMagic, said data loss, data theft and data breach are all phrases which are now part and parcel of the daily news agenda.

Under new data protection rules, the airline was obliged to issue a breach notification within 72 hours of it being detected.

The National Crime Agency said it was assessing the matter, while the Information Commissioner's Office added it would also be making inquiries.

Some 75,000 passengers were left stranded after a glitch forced the airline to cancel almost 726 flights over three days.

The company's statement and FAQ page did not reveal how many customers were affected by the infiltration, but British Airways representatives told Gizmodo and other outlets that the number of "card payments" is now believed to be around 380,000.

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